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Refund Policy & TAT (Turn Around Time)
The refund policy is only valid within 15 days from delivery date.
For Existing customers it will be added to their E-WALLET.
After 15 days, we will charge the client for return orders with quality issues, 30% for proofreading and 50% for rework (30% and 50% of the total amount based on file length/page count).
The refund policy is only valid for document files with excellent quality and good quality.
The returned order will undergo proofreading first before we raise the request for refund.
The request for refund is only valid if the order did not meet our standards after proofreading it. We will request a revised copy from the client.
The refund policy is not valid for rush orders and ones with poor quality audio and hand-written documents.
The accuracy guarantee is not valid for rush orders and ones with poor quality audio and hand-written documents. Rework is also not valid.
Every approved refund will be processed within 15 days from the time it is been approved.
The turnaround time starts only upon the completion of the payment, and not from the time of file upload.
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